Naviant Solutions Support

Naviant's Professional Services Group (PSG) has extensive content management experience, and provides our customers a depth and breadth of support and technical expertise through an unparalleled team of quality, trained, and certified resource professionals.

Software Support

Nationally recognized, Naviant has developed a strong reputation as a leading certified support provider for Hyland OnBase, Brainware, Kofax, Cardiff, and Digitech and a variety of other ECM software solutions.

As an OnBase Diamond Authorized OnBase Solution Provider & Gold Partner, Naviant has achieved the highest recognition from Hyland Software for providing superior technical support to customers and maintaning a 95%+ customer retention rate for Maintenance renewals.

Naviant maintains a dedicated help desk to provide the first line of support to receive and resolve support inquiries for all Enterprise Content Management (ECM) solution implementations.

By utilizing this streamlined approach to support, Naviant ensures that each customer inquiry will be answered in a timely and efficient manner, minimizing disruption to both system operation and work processes, and that all issues are reported and tracked accordingly.

Naviant Support Level Agreements (SLAs) affords our customers a structured, multi-tiered approach to selecting an ongoing support contract that meets the customer's system and business needs.

Hardware Support

Naviant is a certified distribution and support partner for a wide variety of imaging hardware including Bowe Bell + Howell, Canon, Fujitsu, Panasonic, Konica Minolta, and Rimage.

Naviant services and supports more than 5,000 individual pieces of equipment within more than 1,500 public, private, and government organization. From cameras and reader printers to professional-grade scanners, Naviant has been recognized by Konica Minolta and Canon, as well as other industry leaders, for providing exceptional, award-winning service and customer satisfaction for more than twenty years.

Naviant Preventive Maintenance Agreements (PMAs) cover both scheduled onsite preventive maintenance visits, as well as onsite remedial calls. Naviant carries an extensive parts inventory to insure prompt repairs, and all scheduled maintenance visits are arranged within the schedule convenience of our customers.

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