Naviant Group Managing Partner Message, Tom Suter

Business Process Management (BPM) is the practice of improving the efficiency and effectiveness of any business through Business Process Reengineering (BPR) and automating those processes with enabling technologies.

For BPM to be effective, Naviant believes organizations must stop focusing exclusively on data and data management, and adopt a process-first focus that makes no distinction between work done by a human and a computer.

In our experience, technology generally should not be the initial focus in a business improvement initiative. The initial work should start with a discovery to look current business processes with a goal of improving those processes to meet the organizations goals and values, which typically include increasing efficiency and effectiveness.

Then through a phased approach, Naviant Group believes organizations gain significant benefits by implementing BPM enabling technology that automates the process to gain further benefit.

Naviant employs an iterative methodology (Define, Understand, Design, Execute) to optimize process performance. We focus on the critical objectives of value without getting side-tracked into details that do not bring value. Value is the not same for each organization. For one organization it is reducing costs, another it is providing additional service offerings, others it's better customer service, higher employee satisfaction, decreased errors, or any other number of process goals.