Revenue Cycle Management
Patient Registration
The burden of paper associated with patient registration continues to grow. Registration staff must capture the correct documents, often multiple times, and failure to do so can have dramatic impacts - from insurance denials to patient safety.
OnBase Front Office Scanning enables registration personnel to quickly scan and capture patient documents (e.g., driver's licenses, insurance cards, consent forms, privacy notice acknowledgements, ABNs, DNR forms, etc.) without leaving their desks or their patients. Once scanned, those documents need to be "indexed" or assigned keyword values. OnBase eliminates the need to manually enter index values by utilizing information directly from the patient's registration screen or HL7 ADT information. Con?gurable rules allow specific document types to be required, preventing staff from completing scanning until all required types have been captured. Additionally, registration personnel will have access to documents already on ?le, allowing them to forego rescanning information already captured, such as an insurance card scanned during the previous visit.
Front Office Scanning also can be deployed in a "centralized" mode, providing the same functionality and benefits previously mentioned but utilizing a single scanning station instead of a scanner at each desk. An emergency room that uses mobile laptops on carts for registration is a prime example of a centralized deployment.
Once a patient is registered on the bedside laptop, the documents are captured at the centralized scanning station where the information previously entered on the cart will be present. Once scanning is complete, the patient file is available for viewing by authorized users throughout the organization.
Key Benefits for Registration
- Reduces paper, paper storage, photocopying and faxing costs
- Ensures the proper documentation is captured
- Eliminates the need to gather documentation from patients already current in the system
- Streamlines compliance driven documentation requirements
- Initiates automated revenue cycle processing
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