Industry Solutions

Farm Credit Services

We work with Farm Credit Services organizations to help them achieve 'same year' ROI on business process-focused initiatives within paper-intensive areas (ie Document Management). We understand the challenges of the distributed nature of FCS branches, including access to client documents regardless of where a client does business, and we know how to leverage process and technology to implement successful Document Management Strategies and Solutions.

As a business process consulting firm, our firm believes and has delivered success by focusing the initial effort on the business process surrounding document management, as opposed to a technology solution. As a result, our projects are proven within Farm Credit Services to result in significant savings in capital, productivity, and improved service levels.

Key Business Drivers

Based on our experience with the Farm Credit industry, these are the key business drivers for engaging with us for Document Management Strategies and Solutions:

Lower operational costs through improving document-centric business processes, eliminating costs associated with handling paper-based files, and integrating with line-of-business applications
Increase efficiencies with paperless processing of Loan Applications via workflow, resulting in easily identifying missing/delinquent documents, and redistributing workloads across branches
Improve customer service levels by providing agents and staff simultaneous, real-time access to customer-related information and documentation from anywhere, anytime
Provide instant visibility and accountability into status of all work in process
Automate compliance with retention policies within Farm Records & Tax Departments

Key Functional Areas

Our Farm Credit Service clients see immediate success through our proven approach to document management that provides insight into what areas of the organization are best prepared, organizationally capable, have a high likelihood for adoption, and would provide significant ROI.

Based on our experience with the Farm Credit industry, these are the areas that typically drive the most value from implement Document Management Strategies and Solutions:

Credit

Implementing a comprehensive Loan Origination strategy to provide visibility to the volume, status, and completeness of loans or loan servicing requests.

Loan Servicing

Implementing rules-based Workflow to provide consistency and accountability of business rules, and streamline routing to various departments and external agencies to eliminate manual handoffs.

Farm Records

Providing electronic document management to the paper intensive nature of Farm Accounting, and automate tracking of client records to manage monthly accounting activities.

Tax

Allowing work to find available resources throughout the organization, versus resources traveling to the work. Also provides automated retention policies consistent with IRS requirements.