Commercial Lending ECM Solution Whitepaper
Commercial Lending: Enhancing Competitiveness Through Process Automation
Commercial lending remains labor-intensive, paper-based and highly siloed, with limited investment in process modernization in recent years.
With an increasingly competitive market, the ability to control origination and servicing costs, while delivering high client service and supporting business flexibility will become a commercial necessity. Given the document-centric nature of loan processes, tackling the paper issue will be essential.
Commercial lending downturn is driving attention back to process efficiency. After several years of strong top- and bottom-line performance, the commercial lending industry is currently moving into a downturnperiod, catalyzed by the sub-prime crisis.
If commercial lenders are to survive these volatile and tenuous conditions, their strategic focus must shift to overall operational efficiency, in addition to front office effectiveness, and they must improve flexibility, product innovation and time to market.
A number of factors have combined to propel the need for back office efficiency into the limelight, and have solidified the business case for investment in loan processing technologies. This paper examines how business pain points faced by US commercial lenders are shaping business requirements and technology strategies.
Considering a number of case study institutions, this whitepaper examines the role that enterprise content management (ECM) - the technologies, tools, and methods used to capture, manage, store, preserve, and deliver content across an enterprise - can have in meeting these requirements.
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